§ 1 General, scope of the GTC
1.1 All deliveries and services are carried out exclusively on the basis of the following general terms and conditions (hereinafter “GTC”) in the version valid at the time of the order.
1.2 The contractual partner is Raku.art Webshop, Christof Mayer, Kremser Landstraße 15, 3452 Heiligeneich (hereinafter “Seller”).
1.3 Customers within the meaning of these terms and conditions can be consumers (hereinafter “customer”). Consumers within the meaning of the terms and conditions are natural persons who conclude contracts for a purpose that cannot be attributed to their commercial or professional activity.
§ 2 Contract conclusion, Formation of the contract
2.1 Our offer is binding. With your order you accept our offer to conclude a contract. The contract is concluded when your order is sent to us. You will receive an order confirmation by email.
2.2 When you have found the product you are looking for, you can take a closer look at it without obligation by clicking on the product name or the product image. By clicking on the button [Add to basket] you can place the article in the shopping cart. You can view the contents of the shopping cart without obligation at any time by clicking on the [Shopping Cart] button. You can remove or change the products from the shopping cart by clicking on the graphics [Quantity] and [Delete]. If you want to buy the products in the shopping cart, click on the [Proceed to Checkout] button on the “Shopping Cart” page.
In the course of the further ordering process, set up a customer account with us when you make your first purchase and select the shipping and payment method. In the last step you will receive an overview of your order data under “Order information”. You can also correct input errors by clicking on the [Edit order] button or canceling the ordering process and starting over. To complete the purchase, you must accept our General Terms and Conditions and click the [Buy Now] button. This sends the order to us.
§ 3 Storage of the text of the contract
We save your order, the order data entered and the entire text of the contract. We will send you an order confirmation by e-mail and then an order confirmation.
§ 4 Right of withdrawal for consumers
The following right of withdrawal only applies to consumers in distance selling:
- Cancellation policy
Right of withdrawal
You have the right to withdraw from the contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of cancellation, you must inform us (Raku.art Webshop, Christof Mayer, email@example.com) of your decision to enter into this contract by means of a clear declaration (e.g. a letter sent by post or e-mail). revoke inform You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have to repay the payments that we have received from you, minus the shipping costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Exclusion of the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
§ 5 Sample revocation form
(If you want to revoke the contract, please fill out this form and send it back.)
To Raku.art Webshop, Christof Mayer, firstname.lastname@example.org:
I/we () hereby revoke the contract concluded by me/us () regarding the purchase
of the following goods ()/the provision of the following service ()
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable.
§ 6 Prices and shipping costs
Value added tax is not collected, as small businesses according to §19 (1) UStG. We deliver with Austrian Post or another provider of our choice.
§ 7 Terms of Delivery
7.1 We deliver to all countries.
7.2 Unless otherwise stated in the offer, the goods will be dispatched within 5 working days.
§ 8 Terms of Payment
8.1 Payment can be made either in advance by bank transfer, credit card (VISA, Mastercard) or by PayPal.
We reserve the right to exclude individual payment methods.
8.1.1 If you choose the payment method in advance, we will give you our bank details in the order confirmation. The invoice amount is to be transferred to our account within 14 days.
8.1.2 When paying by credit card, you send us your credit card details when you place your order. The credit card or the specified account will be debited immediately after the order and your legitimation as the legitimate credit card owner.
8.1.3 When paying via PayPal, you will be forwarded to the PayPal website directly from the ordering process. A payment via PayPal can only be made if you are registered with PayPal or make a registration. You will then be forwarded directly to the payment page and confirm the payment order to us. After placing the order, PayPal will be asked to initiate the payment transaction and will carry it out automatically.
8.2 We reserve ownership of the purchased item until the invoice amount has been paid in full.
8.3 The purchase price shall be subject to interest at a rate of 5 percentage points above the base interest rate when payment is delayed.
§ 9 Warranty
If you are a consumer, the warranty is based on the statutory provisions.
§ 10 Liability
We have unlimited liability for intent and gross negligence and in accordance with the provisions of the Product Liability Act. In the case of slight negligence, we are liable for injuries to life, limb and health of persons.
In other cases, we are only liable for slight negligence if essential contractual obligations are violated. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract and on whose compliance the contractual partner trusts. Liability in the event of a breach of such an essential contractual obligation is limited to the contractually typical damage that we had to reckon with when the contract was concluded based on the circumstances known at the time. This limitation of liability also applies to our vicarious agents.
§ 11 Customer Service
If you have any questions, complaints or complaints, please contact us. You can reach us by email at email@example.com.
§ 12 Miscellaneous
12.1 The contractual languages are German and English.
12.2 The European Commission provides a platform for online dispute resolution (OS). This can be reached via the following Internet address:
We are not willing or obliged to participate in a dispute settlement procedure of the consumer arbitration board.
12.3 If one or more provisions of these General Terms and Conditions are ineffective, the rest of the contract remains effective. Insofar as the provisions are ineffective, the content of the contract is based on the statutory provisions.